Returns & Exchanges
At Cool Shirtz, we want you to love your gear; if your order isn't quite right, you can return or exchange it within 30 days of delivery. Please ensure items are unwashed, unworn, and in their original packaging to qualify for a full refund.
Check Eligibility
Verify that your items are in original condition and that it has been less than 30 days since your order arrived.
Submit a Request
Head over to our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Securely package your items and attach the provided shipping label, then drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing